Booking and Cancellation


     Bookings can be made online at, through email by sending it to or or through our call centers:

          Telephone Numbers                             Mobile numbers

            +6382-300-3893                         +63927-820-1305 (Globe)      +63932- 336-3040 (Sun)

            +6382-300-3896                         +63918-617-9570 (Smart)

     For online booking, you must follow the FIVE EASY STEPS;

          1. Choose Check-in and Check-out Dates

          2. Check for Room/s Availability

          3. Agree with Terms and Conditions

          4. Fill-in Personal Information

          5. Pay through Credit Card

       After a successful booking is completed,  Booking Confirmation Voucher(s) will be sent to the email address provided. We highly encourage you to produce your own Booking Confirmation Voucher (s) together with your original valid identification document, upon your arrival at the Hotel. If in any case, you fail to receive your Booking Confirmation Voucher(s) within twenty-four (24) hours after a successful booking, please contact us through the contact details shown in this website.

       You are advised to have the certainty and the accuracy of your booking details (such guest personal information, stay dates, room types, room rates, number of guest, and add-on purchases). The Company will not be liable for the errors in your booking details. Guest name must be the person staying in the Hotel.

       The Hotel also accepts walk-in booking(s), account(s) can be settled through cash payment(s). For easy check-in guest(s) are required to present valid proof of identification.


       For online booking, full payment must be made at the time of booking. We accept credit card payment through BPI SecurePay via your VISA /MASTERCARD.

       For bookings made through our sales and reservation office, to guarantee your reservation(s), payment(s) can be addressed through the following details:

          Account Name : FTC Group of Companies

          Account Number: 0621016315

          Bank : Philippine National Bank (PNB ) – Magsaysay Branch, Davao City


          Account Name : FTC Group of Companies Corporation

          Account Number: 003750121898

          Bank : Banco De Oro (BDO) – Magsayay Branch, Davao City


     For walk-in booking(s), account(s) can be settled through cash payment(s). The Hotel strictly observes PAYMENT UPON CHECK-IN. Thus, guaranteed booking(s) and guest(s) check-in are offered to those who have settled their payment(s).


Payment(s) made for booking(s) and for additional purchase(s) is not refundable. If you have any changes with your booking(s) we encourage you to reschedule your reservation more than 72 hours from the date of arrival. A minimal amount of Php 500.00 per room will be charged to honor the rescheduling of the prior booking.

Rescheduled booking is valid within the next twelve (12) months, after the said duration its validity will expire. Cancellation of a room reservation less than 72 hours prior to the arrival date, the Hotel will impose a 100% forfeiture of your prepayment in full.


No-Show(s) apply to any guest(s) who does not appear on the reservation date of arrival, and who failed to provide a proper cancellation notification. The Hotel will impose a 100% forfeiture of your prepayment in full.


If guest shortens his stay, the company treats this similarly as change of booking and/or cancellation of stay. Thus, the Cancellation Policy is applied.


Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change. Please be advised that the above-mentioned instances are subject for the room/s availability. Thus, we highly recommend you to reserve the room prior to the extended length of stay.