Bookings & Cancellation

BOOKINGS

     Bookings can be made online at www.greenwindowshotel.com, through email by sending it to greenwindowsdormitel@gmail.com or

     reservations@greenwindowsdormitel.com or through our call centers:

          

          Telephone Numbers                             Mobile numbers

            +6382-300-3893                         +63927-820-1305 (Globe)      +63932- 336-3040 (Sun)

            +6382-300-3896                         +63918-617-9570 (Smart)


     For online booking, you must follow the FIVE EASY STEPS;

          1. Choose Check-in and Check-out Dates

          2. Check for Room/s Availability

          3. Agree with Terms and Conditions

          4. Fill-in Personal Information

          5. Pay through Credit Card


       After a successful booking is completed,  Booking Confirmation Voucher(s) will be sent to the email address provided. We highly encourage

       you to produce your own Booking Confirmation Voucher (s) together with your original valid identification document, upon your arrival at the

       Hotel. If in any case, you fail to receive your Booking Confirmation Voucher(s) within twenty-four (24) hours after a successful booking, please

       contact us through the contact details shown in this website.


       You are advised to have the certainty and the accuracy of your booking details (such guest personal information, stay dates, room types,

       room rates, number of guest, and add-on purchases). The Company will not be liable for the errors in your booking details. Guest name must

       be the person staying in the Hotel.


       The Hotel also accepts walk-in booking(s), account(s) can be settled through cash payment(s). For easy check-in guest(s) are required to

       present valid proof of identification.


PAYMENT

       For online booking, full payment must be made at the time of booking. We accept credit card payment through BPI SecurePay via your

       VISA /MASTERCARD.

       For bookings made through our sales and reservation office, to guarantee your reservation(s), payment(s) can be addressed through the

       following details:


          Account Name : FTC Group of Companies

          Account Number: 0621016315

          Bank : Philippine National Bank (PNB ) - Magsaysay Branch, Davao City

          SWIFT CODE : PNBMPHMM


          Account Name : FTC Group of Companies Corporation

          Account Number: 003750121898

          Bank : Banco De Oro (BDO) – Magsayay Branch, Davao City

          SWIFT CODE : BOPIPHMM


     For walk-in booking(s), account(s) can be settled through cash payment(s). The Hotel strictly observes PAYMENT UPON CHECK-IN. Thus,

     guaranteed booking(s) and guest(s) check-in are offered to those who have settled their payment(s).


BOOKING CHANGES / CANCELLATION POLICY

     Payment(s) made for booking(s) and for additional purchase(s) is not refundable. If you have any changes with your booking(s) we encourage

     you to reschedule your reservation more than 72 hours from the date of arrival. A minimal amount of Php 500.00 per room will be charged to

     honor the rescheduling of the prior booking. Rescheduled booking is valid within the next twelve (12) months, after the said duration its validity

     will expire. Cancellation of a room reservation less than 72 hours prior to the arrival date, the Hotel will impose a 100% forfeiture of the

     reservation regardless of the remaining accommodation dates.


NO SHOW POLICY

     No-Show(s) apply to any guest(s) who does not appear on the reservation date of arrival, and who failed to provide a proper cancellation

     notification. The Hotel will impose a 100% forfeiture of the reservation regardless of the remaining accommodation dates.


SHORTEN STAY POLICY

     If guest shortens his stay, the company treats this similarly as change of booking and/or cancellation of stay. Thus, the Cancellation Policy is

     applied.


EXTENSION OF STAY

     Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate

     change. Please be advised that the above-mentioned instances are subject for the room/s availability. Thus, we highly recommend you to

     reserve the room prior to the extended length of stay.


CHECK-IN AND CHECK-OUT

     Check-in time is 2:00 PM onwards. For early check-in request, between 10:00 AM to 1:00 PM, it is subject to room  availability. Guest(s) will be

     provided with keycard intended for the reserved room(s). In accordance to keycard usage and room security deposit, an amount Php 500.00

     shall be collected. Deposit will be given back upon the return of the keycard during check-out, provided that there is no damage or lost item

     inside the room.


     Check-out time is on or before 11:00 AM. Extension of check-out time is subject to availability and will be charged as follows:

     

          •Check-out extended till 6:00 PM will be charged at PHP 150.00 per hour.

          •Check-out after 6:00 PM will be charged at 100% of the prevailing room rate.


                         

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