Bookings & Cancellation
Bookings can be made online at www.greenwindowshotel.com, through email by sending it to email@example.com or
firstname.lastname@example.org or through our call centers:
Telephone Numbers Mobile numbers
+6382-300-3893 +63927-820-1305 (Globe) +63932- 336-3040 (Sun)
+6382-300-3896 +63918-617-9570 (Smart)
For online booking, you must follow the FIVE EASY STEPS;
1. Choose Check-in and Check-out Dates
2. Check for Room/s Availability
3. Agree with Terms and Conditions
4. Fill-in Personal Information
5. Pay through Credit Card
After a successful booking is completed, Booking Confirmation Voucher(s) will be sent to the email address provided. We highly encourage
you to produce your own Booking Confirmation Voucher (s) together with your original valid identification document, upon your arrival at the
Hotel. If in any case, you fail to receive your Booking Confirmation Voucher(s) within twenty-four (24) hours after a successful booking, please
contact us through the contact details shown in this website.
You are advised to have the certainty and the accuracy of your booking details (such guest personal information, stay dates, room types,
room rates, number of guest, and add-on purchases). The Company will not be liable for the errors in your booking details. Guest name must
be the person staying in the Hotel.
The Hotel also accepts walk-in booking(s), account(s) can be settled through cash payment(s). For easy check-in guest(s) are required to
present valid proof of identification.
For online booking, full payment must be made at the time of booking. We accept credit card payment through BPI SecurePay via your
For bookings made through our sales and reservation office, to guarantee your reservation(s), payment(s) can be addressed through the
Account Name : FTC Group of Companies
Account Number: 0621016315
Bank : Philippine National Bank (PNB ) - Magsaysay Branch, Davao City
SWIFT CODE : PNBMPHMM
Account Name : FTC Group of Companies Corporation
Account Number: 003750121898
Bank : Banco De Oro (BDO) – Magsayay Branch, Davao City
SWIFT CODE : BOPIPHMM
For walk-in booking(s), account(s) can be settled through cash payment(s). The Hotel strictly observes PAYMENT UPON CHECK-IN. Thus,
guaranteed booking(s) and guest(s) check-in are offered to those who have settled their payment(s).
BOOKING CHANGES / CANCELLATION POLICY
Payment(s) made for booking(s) and for additional purchase(s) is not refundable. If you have any changes with your booking(s) we encourage
you to reschedule your reservation more than 72 hours from the date of arrival. A minimal amount of Php 500.00 per room will be charged to
honor the rescheduling of the prior booking. Rescheduled booking is valid within the next twelve (12) months, after the said duration its validity
will expire. Cancellation of a room reservation less than 72 hours prior to the arrival date, the Hotel will impose a 100% forfeiture of the
reservation regardless of the remaining accommodation dates.
NO SHOW POLICY
No-Show(s) apply to any guest(s) who does not appear on the reservation date of arrival, and who failed to provide a proper cancellation
notification. The Hotel will impose a 100% forfeiture of the reservation regardless of the remaining accommodation dates.
SHORTEN STAY POLICY
If guest shortens his stay, the company treats this similarly as change of booking and/or cancellation of stay. Thus, the Cancellation Policy is
EXTENSION OF STAY
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate
change. Please be advised that the above-mentioned instances are subject for the room/s availability. Thus, we highly recommend you to
reserve the room prior to the extended length of stay.
CHECK-IN AND CHECK-OUT
Check-in time is 2:00 PM onwards. For early check-in request, between 10:00 AM to 1:00 PM, it is subject to room availability. Guest(s) will be
provided with keycard intended for the reserved room(s). In accordance to keycard usage and room security deposit, an amount Php 500.00
shall be collected. Deposit will be given back upon the return of the keycard during check-out, provided that there is no damage or lost item
inside the room.
Check-out time is on or before 11:00 AM. Extension of check-out time is subject to availability and will be charged as follows:
•Check-out extended till 6:00 PM will be charged at PHP 150.00 per hour.
•Check-out after 6:00 PM will be charged at 100% of the prevailing room rate.