The following Terms and Conditions apply to all bookings made on this website. You are advised to read them and check through the rate details before managing your online booking.
1. PAYMENT DETAILS
For online booking, full payment must be made at the time of booking. We accept credit card payment through BPI SecurePay via your VISA / MASTERCARD.
For bookings made through our sales and reservation office, to guarantee your reservation(s), payment(s) can be addressed through the following details:
Account Name: FTC Group of Companies Corporation
Account Number: 003750121898
Bank: Banco De Oro (BDO) – Magsayay Branch, Davao City
SWIFT CODE: BOPIPHMM
For walk-in booking(s), account(s) can be settled through cash payment(s). The Hotel strictly observes PAYMENT UPON CHECK-IN. Thus, guaranteed booking(s) and guest(s) check-in are offered to those who have settled their payment(s).
If you choose to pay upon your arrival:
Your room will not be guaranteed and will be held until 4 o’clock in the afternoon on the date of arrival. Failure to check-in during the holding time, the room will be immediately released and will be made available for other potential guests. Once your room is released, room will be subject for availability at the time of your check-in. If you expect to arrive after 4 o’clock in the afternoon, you are advised to call the hotel to confirm your arrival to avoid cancellation of your reservation.
2. BOOKING CHANGES / CANCELLATION POLICY
Payment(s) made for booking(s) and for additional purchase(s) is not refundable. If you have any changes with your booking(s) we encourage you to reschedule your reservation more than 72 hours from the date of arrival. A minimal amount of Php 500.00 per room will be charged to honor the rescheduling of the prior booking.
Rescheduled booking is valid within the next twelve (12) months, after the said duration its validity will expire. Cancellation of a room reservation less than 72 hours prior to the arrival date, the Hotel will impose a 100% forfeiture of your prepayment in full.
3. NO SHOW POLICY
No-Show(s) apply to any guest(s) who does not appear on the reservation date of arrival, and who failed to provide a proper cancellation notification. The Hotel will impose a 100% forfeiture of your prepayment in full.
4. SHORTEN STAY POLICY
If guest shortens his stay, the company treats this similarly as change of booking and/or cancellation of stay. Thus, the Cancellation Policy is applied.
5. EXTENSION OF STAY
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change. Please be advised that the above-mentioned instances are subject for the room/s availability. Thus, we highly recommend you to reserve the room prior to the extended length of stay.
6. NO SMOKING POLICY
In accordance to the city ordinance of Davao City, No. 0367-12, guests are not permitted to smoke in the rooms or in public areas. A maximum charge of Php 10,000 will be applied to the violators.
7. OTHER PROHIBITIONS
• Guests are not allowed to bring any culinary appliances or equipment, including gas stoves, electric or gas burners, and combustible fuels, onto the hotel property. There will be a Php 10,000 fine imposed.
• All heat-producing devices, with the exception of hair dryers and straightening irons, must be used.
• Prostitution, gambling, and drug trafficking are examples of illegal activities that are strongly forbidden. The management retains the right to alert the authorities to any unlawful or criminal action.
• Excessive noise and disorderly conduct are strictly prohibited. Management has the right to refuse or force to leave non-compliant guest/s.
• It is completely forbidden to bring firearms or other deadly weapons onto hotel property. Visitors are required to turn in any firearms to security.
• Pets are not permitted on the property. In the event that a pet is found in the room, there will be a cleaning and deodorizing cost of P500.00 charge to the guest or guests.
• The registered guest(s) will be held responsible for any damages to the room whether accidental or negligence of the guest(s). GWD reserves the right to charge the guest(s) the cost of rectifying the damage or damaged item(s).
• Pungent-smelling food (Durian, Jackfruit, Marang, and the like) are not permissible in the GWD premises.
Charges will be imposed to the violators.
8. CHECK-IN/CHECK-OUT POLICY
• THE LATEST TIME TO CHECK OUT IS 11:30AM-12:00NN utmost; late check-outs will be charged half the room cost; 12:00NN-3:00PM will be charged Php150 per hour. After 3:00 PM, a stay of one day is considered.
• EARLY CHECK-IN FEES shall be applied depending on the room availability. 5:00AM-8:00AM will be charged half the room cost. After 8:00AM onwards till 1:00PM an additional Php 200 charge will be applied.
9. RIGHT TO REFUSE GUEST ENTRY/ ACCOMMODATION
The Hotel reserves the right to refuse a guest(s) entry and accommodation based on the following grounds.
• Guest is under the influence of drink or drugs, behaving in a threatening, abusive manner, causing disturbance or annoying other guests and Hotel staff(s).
• Fraudulent means of paying the booking, presenting tampered Booking Confirmation Voucher(s) or guest could not provide valid proof of identification to prove his/her identity as the person named in the Voucher.
• Guest who are found violating these Terms and Conditions.
10. LIMITATION OF LIABILITY
The Hotel is liable in providing guest(s) the room(s), other additional purchases, as reflected in the Booking Confirmation Voucher(s) or in the receipt, and as stated in these Terms and Conditions. In any case, the Company does not accept any accountability if there is any failure to provide the services agreed due to circumstances beyond our control such as typhoon, flood, natural disaster, fire, terrorist activity, or injuries and death through accidental conditions not related to the Hotel.
In no event shall Green Windows Dormitel be liable for any indirect lost/ damages or any damages which includes loss of profits or data, whether in an action in contract or tort, arising out of the use or performance of this website or its content or any third party providers of products or services related to this website.
Guests are advised not to leave any cash, jewelry, or any valuable items unattended. Guests may deposit their valuables at the Front Office for safekeeping. The Company will not be liable for the loss of any valuables.
11. DATA PROTECTION AND PRIVACY
The Hotel values your affinity to our website and to our Company. Indeed, we are grateful for your confidence in us, and understand both the importance and the obligation to deal with your information with care, and protect that information from improper use and abuse.
By making a reservation with us either through this website, email or by calling the Hotel’s call centers, you give us the consent that the information you have provided can be stored, processed, or utilized by us within the degree of this privacy policy collected for the following purposes:
• To manage your booking;
• To provide you customer service and support;
• To keep you informed of our promotions or other information that may be of interest to you;
• To continually enhance our service by conducting marketing research.
We may send notifications of new services or offers through your email address. However, you may also opt not to receive these notifications by informing us via email at: greenwindowsdormitel@gmail.com.
12. CHANGES TO THE TERMS AND CONDITIONS
The Hotel reserves the right to amend its policies, rules and regulations, Terms and Conditions, and any content on this website without prior notice.